Lync Mobile’s Place In UCaaS
UCaaS and Unified Communications in general are terms thrown about by a number of different companies in the B2B space today. The concept is to have the ability to effectively communicate and collaborate with team members in a number of different ways and on a number of different devices. Team members can include people in your company, in other companies or customers… or combinations of each of those groups.
Simply evaluating that at arm’s length makes a clear requirement for a strong mobile story. iPads, iPhones, Andriod and even Windows Phones must have a strong presence in any solution that calls itself unified communications. The experience must be more than splitting a call intended to ring a desk phone and also ringing a mobile phone.
Microsoft has done a good job of building a Microsoft Lync Mobile story. Lync for iPhone, Lync for iPad, Lync for Android and obviously Lync for Windows Phone all include many interesting and creative ways of uniting a truly mobile worker with team members in corporate locations.
Mobile users have apps in the various stores that are free, powerful and fully integrated into the UCaaS story. Once installed, users can join web conferences and audio conferences with a single click, they have full presence and instant messaging capability, they can place calls from their mobile device with the outbound caller ID of their office number and can even join video calls with 3rd party app offerings. Beyond those types of user experiences, users can also manage their communication environment by easily setting hours for call forking/simultaneous ringing, business hours, availability and other powerful user experience settings.
Unified communications is a big term for a simple concept. Make communicating with the right person or people easy and fast. With that in mind, integrating mobile workers into the experience is a must as most high value workers for companies spend a great deal of time traveling.
Written by Bob Barnes